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The Role of the Ombuds

The Ombuds is a confidential resource available to all faculty, staff, postdoc, student or other member of the Stanford community. There is a separate Ombuds Office for the School of Medicine. Appointments with the university Ombuds are made by phone or by email.

Visitors to the Ombuds office are welcome to discuss any concern that is interfering with their academic or work life. The Ombuds will listen without judgment; offer information about policies and procedures, and help individuals identify and think through the different options available to them to address their concerns.

All meetings are kept strictly confidential and individuals remain in control of how they wish to address their concerns. 

 

 

What the Ombuds Does

 

  • Hears and discusses your concerns, and identifies options
  • Coaches you to independently resolve problems
  • Helps you open productive avenues of communication
  • Negotiates, facilitates, or mediates between some or all parties
  • Provides information about University policies and may refer you to other services and programs, such as formal grievance or complaint procedures